How do I update my account information?

To update your email address or phone number, please use your TradeUP App under Me>Settings>Account & Security.

To update your personal information (such as name, residential address, etc.), please email support@tradeup.com from your on-file email address with a copy of your valid photo ID copy or proof of address. Your changes are subject to compliance review and will be approved in 1-2 business days if supporting documents are sufficient. 

To update your employment or financial information: Please email support@tradeup.com. Change of employment should include: 

  1. Occupation
  2. Employer Name
  3. Employer Nature of Business
  4. Employer Address

For updates in financial information, please send the new values for: 

  1. Annual Net Income 
  2. Liquid Net Worth
  3. Total Net Worth